Accessibility / ADA

Please review the allowed and prohibited items for the venue as well as the code of conduct and the bag policy: HERE

If you have any questions about these policies, as it pertains to a reasonable accommodation as a person with a disability, please email our Accessibility Director: ADA@thewoodlandsdover.com

Our beautiful venue is navigable for people with mobility disabilities. The venue is primarily grassy terrain with pathways made of gravel and mulch, some of these sections do have a slight, natural incline. Guests will need to traverse the venue independently or with the assistance of their companion. Our staff cannot provide personal assistance.

We encourage guests with mobility disabilities to utilize personal mobility devices, including wheelchairs and mobility scooters. Mobility Aides such as crutches, walkers and canes are also welcome. Mobility devices that can pose a public safety risk, including but not limited to golf carts, bicycles, electric bikes and/or all terrain vehicles, are prohibited.

Please note: mobility devices will not be available to rent or borrow at this show. Any patron who requires a mobility device must bring their own. If you have a question about your mobility device, please email the Accessibility Director: ADA@thewoodlandsdover.com

Charging for mobility devices will be available at the Access Center. Patrons must bring their own charging cords/equipment. These devices must be compatible with a 110-volt, 20 amp circuit.

Accessible Parking:

Accessible Parking will be located in Lot 9. In order to be directed to and allowed into the lot, patrons must have a valid government issued Accessible Parking placard or plate.

If you will be arriving in a rental vehicle or another vehicle that does have a government issued Accessible Parking placard or plate and you will need accessible parking or you have questions about accessible parking, please email our Accessibility Director: ADA@thewoodlandsdover.com

There will be an Accessible Shuttle Stop in the Accessible Parking Area, please look for the signs. This shuttle will take patrons to the gates. You must exit the shuttle and pass through ticketing scanning and security screening on your own. This is for the safety of all our patrons.

Rideshare Drop-Off:

There will be a rideshare drop-off located at the intersection of Marley Lane and Leipsic Road. Patrons with disabilities that are utilizing the rideshare drop-off location will need to make their way to Accessible Parking located in Lot 9 (0.5 miles) if they would like to use the Accessible Shuttle to gate. You must exit the shuttle and pass through ticket scanning and security screening on your own. This is for the safety of all our patrons.

Please Note: We cannot transport from rideshare to the gates or deviate from the approved Accessible Shuttle route. This is for the safety of all our patrons.

Access Lane at The Gates:

There will be an Access Lane at the gates. This lane is intended for patrons with disabilities and those that may have a pre-approved accommodation. Please look for the universal symbol for accessibility, the wheelchair.

All patrons will be subject to security screening prior to entering the venue. If you are unable to undergo a traditional security screening, please alert a security guard for assistance.

The Woodlands does not support pets being misrepresented by their owners as trained service animals. Pets must stay at home, no exceptions. This is for the safety of all our fans and trained service animals. A rocking music event is frightening and stressful for an untrained animal.

A Service Animal is a canine or miniature-pony that has been trained to perform one (or more) specific task(s) for the person with a disability that it serves.

Emotional Support Animals or Therapy Animals are not considered Service Animals as defined by the Americans with Disabilities Act and therefore are not allowed into our venue.

What to expect at the gates: When passing through the gates, use the Access Lane and inform the security staff that you have a working animal with you. A member of the Access Team will meet you at the gate and you will receive a short screening by a member of the Access Team. A band will then be placed on the collar or harness of your Service Animal. This band is purely a visual alert to all our staff that you have already been screened and ensure that you are not stopped and asked multiple times in the different areas of the event. This tag is only for your ease of movement throughout the venue and is not a credential to get you into the festival. You must have a ticket to enter the show.

Please Note:

You will not be asked for any documentation for your service animal to gain entry. All canine service animals must have proof of current and valid rabies vaccination on them or with their handlers at all times in public places, this is in accordance with local regulations. This is for the safety of all of our valued fans and service animals working at our event.

During the event:

1. Your Service Animal must always remain with you at all times & it must be your service animal.
2. Your Service Animal must be under your control at all times and have a collar or harness and lead.
3. If (for some reason) your Service Animal displays unsafe behavior of any kind, we reserve the right to ask you to remove the animal from the event.
4. There will be Service Animal Relief Areas around the event. Please stop by the Access Center for locations. Handlers are responsible for cleaning up after their Service Animal.
5. We reserve the right to facilitate removal and/or refuse access to any animal from the parking lots or venue if that animal is deemed to be a health or safety threat to fans, staff, or other service animals, or in violation of our policies.

If you have any other further inquiries regarding your Service Animal, please email our Accessibility Director: ADA@thewoodlandsdover.com

Access Center:

The Access Center is conveniently located next to Guest Services at the Event entrance, accessible from both inside the venue after you pass through security, and outside the venue before you enter security screening. There is no accessibility pre-registration required before the event. Our Access Team members will be able to assist you when you arrive with a variety of accommodations:

• Accommodations in-place
• Access Program wristband
• ASL Interpreting & Effective Communication info
• Accessible Shuttle Information

Access Wristbands:

We will provide a wristband to our patrons with disabilities and their companion who is utilizing the accommodations in-place at our show. This wristband is available at the Access Center. This is not your ticket to the show. You must have a valid ticket to enter the event. The Access Program wristband is a discreet visual alert to all staff on-site that you have completed the appropriate procedure to utilize the provided accommodations.

Please do not remove your wristband for the duration of the event.

We ask that all our Access Program patrons are mindful with their companion as space is limited and we aim to serve as many patrons with disabilities as possible.

Accessible Shuttle:

There will be an Accessible Shuttle available for our patrons with mobility disabilities. Our shuttle runs on a constant loop to fixed drop-off and pick-up locations. These locations include:

• Accessible Parking
• The Main Gate
• The Access Center
• A designated accessible drop-off at the stage area.

Due to space limitations and our desire to serve patrons at the highest level, the shuttle will be limited to one patron with a mobility disability and one companion, per party.

Please Note: This shuttle does not run inside the venue. It will utilize roadways that are on the perimeter of the venue, only. If patrons would like to explore the venue, they would need to do so with their devices and companions.

Access Patron Text Support:

If you have a question while you are at the event and would like to text a member of the Access Team (a person, not AI or a Bot):

Text: “ZB26” to 844-556-6998

We will be able to provide information and support via text. This texting line will be open one-hour prior to the gates opening and one hour after the show ends on show days only.

Accessible Viewing:

We ask that our patrons review all seating & ticketing options and make the choice that best meets their entertainment expectations.

Reserved Seating Accessibility:

There will be accessible seating for every price range of Reserved Seating. Accessible seating is located throughout areas with clear sight-lines so that one may see the stage over a standing crowd while seated.

On the order page, there will be an option to purchase accessible seating and companion tickets, which will be available at all reserved seating price levels. If you are having issues purchasing accessible reserved seating, you may contact AXS Support online or at 955-295-9889 for assistance.

Standing Pit Accessibility:

There will be a reserved accessible viewing area for our patrons who have tickets to the Standing Pit area. This will also be a standing area. Patrons must have a valid Standing Pit ticket to be admitted to this area.

General Admission Accessibility:

Patrons who have purchased a General Admission ticket who require the use of a reserved accessible viewing area as a reasonable accommodation should stop at the Access Center after exiting security at the Gates. Patrons are required to have an Access Program wristband to be allowed into the Accessible Viewing Areas. There will be multiple General Admission Accessible viewing options. Our staff at the Access Center can orient you to these areas when you and your companion receive your wristband.

Accessible Viewing Area Guidelines:

1. You and your companion must have a wristband to utilize this accommodation.
2. These areas are first come, first served.
3. Seats that have been vacant for 45 minutes or more will be considered available and ushers may seat or place other patrons in these spots.
4. These are shared spaces for patrons with disabilities, therefore there:
   • No reserving or saving seats for patrons who are not present
   • No smoking and no vaping in these areas.
   • Standing allowed in the back only
5. We ask that you respect our staff and the posted capacity limits - this is for the safety of all patrons.

ASL Interpreting:

The deadline to request effective communication services, including ASL interpreters, was August 18, 2026 (30 days prior to the Event).

If you are a patron that requested an ASL Interpreter to enjoy the show, please stop by the Access Center upon arrival for more information.

For patrons needing to bring medication with them to the show, medication will be allowed in daily amounts only and must be in the original container with your name that matches your ID. You may be asked to show ID at the gate and/or a member of the medical staff will verify the medication prior to entering the venue.

Patrons with dietary concerns will find that our food vendors provide gluten-free, vegan and dairy-free dietary options.

If you have additional questions or concerns regarding medication or dietary needs, please email our Accessibility Director: ADA@thewoodlandsdover.com

The venue will consider any request by an attendee with a disability for reasonable modification of its policies, practices or procedures or for auxiliary aids and services that will permit the attendee equal enjoyment of the goods and services offered at the venue. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.

In continually trying to make our venue more accessible, we encourage you to contact us for any of your accessibility-related needs. Additionally, if you have any questions about Accessible policies or our services, please reach out to the Accessibility Director: ADA@thewoodlandsdover.com

Please note that it may take up to two business days (weekends not included) to receive a response. During the week of the event, you can expect a response within 24 hours. If you are already onsite at the venue and require assistance, please visit any of our Access Center to receive direct assistance.