The Woodlands welcomes all people with disabilities. We are dedicated to continually improving our efforts to ensure attendees have access to all event goods and services, regardless of ability.
It is not acceptable to fake or exaggerate a disability to gain access to disability accommodations. Our Accessibility department has finite resources and needs to focus these resources on helping those who legitimately require assistance.
There will be an Accessibility Services Hub conveniently located inside the venue, as well just outside the venue entrances at Guest Services locations, to support and address the needs of all attendees with accessibility needs. There is no accessibility pre-registration before the event - this is all done onsite at the venue.
At an Accessibility Services Hub, you can:
Guests with disabilities wishing to utilize the accessibility services at this event will be required to acquire an accessibility wristband. This wristband is acquired at our Accessibility Services Hub locations. There is not an “accessibility ticket” that needs to be purchased in order to utilize accessibility services at The Woodlands.
If a person with a disability wishes to change their companion, they can obtain a new accessibility companion wristband by returning the formerly used companion wristband to the Accessibility Services Hub, where it will be replaced. We are unable to reissue any accessibility wristbands unless the original wristband is brought back to us to be reissued.
We encourage guests with mobility disabilities to utilize personal forms of transportation, including wheelchairs and scooters. Crutches, walkers and canes are also permitted. Please note that we do not rent mobility devices.
The venue is navigable for people with mobility disabilities. However, be advised that the venue is primarily grassy terrain with pathways made of gravel and mulch. Please note that some sections of the grassy terrain do have a slight incline. Guests will need to traverse throughout the venue grounds independently or with the assistance of a companion as the venue does not provide transportation. Be aware that it may be up to a mile traverse from General parking and a half mile traverse from Preferred parking to get between parking and the stage in direct sunlight, with patches of shaded trees through the venue. If you need assistance finding your most accessible route around the venue, please visit us at the Accessibility Services Hub.
If you need to recharge your motorized mobility device or other medical equipment, you may do so at the Accessibility Services Hub.
Accessible Parking is available in all lots (applicable parking/camping passes required for paid lots) on a first come, first served basis for attendees with a valid Disabled Person Parking placard, permit or license plate, as well as the applicable proof that it belongs to them.
To utilize accessible parking, you must have:
It is against the law to park in an accessible parking space without the required credentials or to fraudulently use credentials in order to gain access to Accessible Parking.
There is an accessible entry lane located at all entrances labeled with signage. Guests with disabilities and up to one (1) companion may use this entry lane to safely enter the venue. To use this lane, please first visit the Accessibility Services Hub located at Guest Services outside of the entrance to receive an accessibility wristband and to inquire of further accessible services provided at the venue.
There will be accessible seating for every price range of Reserved Seating. Accessible seating is located throughout areas with clear sight-lines so that one may see the stage over a standing crowd while seated.
On the order page, there will be an option to purchase accessible seating and companion tickets, which will be available at all reserved seating price levels. If you are having issues purchasing accessible reserved seating, you may contact AXS Support online or at 955-295-9889 for assistance.
There will be accessible viewing areas made available to guests with disabilities and their one (1) companion in the General Admission & Standing Pit areas at the stage. You do not need to purchase accessible tickets or pre-reserve space in the Accessible Viewing Areas. For information on how to gain access to these areas, please visit the Accessibility Services Hub.
Rules:
American Sign Language interpreters can be available for select performances, upon request. Closed captioning, braille/large font print, guided tours, or other forms of effective communication can also be available, upon request.
Requests for these services must be emailed to us at least 30 days prior to the event to allow for sufficient preparation.
Once you are at the venue, please check-in at an Accessibility Services Hub to be connected with our interpreting team.
Service animals are permitted throughout the venue.
Rules:
We ask that you do not leave your animal in your car while you're inside the venue, as vehicles without air conditioning on may become too hot and unsafe for any animal.
All concessions are accessible and located throughout the venue. If assistance is required, please confer with the nearest event staff member.
A fully-equipped medical site staffed by trained personnel will be centrally located within the venue to manage any medical issue.
All prescription medications must be in the original manufacturer container with your name on it, which matches your government-issued photo ID. Please only bring a sufficient amount of medication for the duration of the event. Your medications must be cleared by the medical team at the venue entry. Upon entry, ask for a crowd management supervisor to connect you with a member of the medical team.
The venue has food vendors that provide gluten-free, vegan and dairy-free dietary options. For those with special dietary needs beyond the venue food service, please contact us for further information.
The venue will consider any request by an attendee with a disability for reasonable modification of its policies, practices or procedures or for auxiliary aids and services that will permit the attendee equal enjoyment of the goods and services offered at the venue. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.
In continually trying to make our venue more accessible, we encourage you to contact us for any of your accessibility-related needs. Additionally, if you have any questions about Accessible policies or our services, please reach out to us.
Please note that it may take up to two business days (weekends not included) to receive a response. During the week of the event, you can expect a response within 24 hours. If you are already onsite at the venue and require assistance, please visit any of our Accessibility Services Hubs to receive direct assistance.
We welcome and encourage any feedback and suggestions from our guests. Please contact us here. We will do our best to help you have an unforgettable experience at The Woodlands.