FAQ

General

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Is there a bag policy?

Yes. The venue has a clear bag policy.
Is the event all ages?

Yes. Children 5 & under are free in GA (must be accompanied by a ticketed adult). Children 2 & under are free in Standing Pit and Reserved Seating areas (must be accompanied by a ticketed adult)
What time does the event start/end?

Venue doors are scheduled to open at 3pm ET. Parking and camping lots open 3 hours before the venue opens.

Times subject to change.
Where do I park?

Please refer to our Tickets page to review parking options and purchase passes ahead of time. Parking is available for the event on a first-come, first-served basis. We strongly recommend arriving early, and carpooling to the event.
What is considered a professional camera? What cameras are OK?

Professional cameras such as DSLRs, bridge cameras or any devices with detachable lenses are not allowed.

Cameras can be refused at security discretion upon entry.

Non-Professional cameras such as film photo cameras (analog photography), disposable, point-and-shoot, cell phones or polaroids are OK.
Is there Public Transportation to the venue?

Amtrak train service is available into Wilmington, DE (1 hr from event venue) from most East Coast major metros, including Washington D.C., Baltimore, Philadelphia and New York.
Please refer to our Tickets page to purchase round trip shuttle passes between Wilmington and the venue.
DART First State bus service and limited rideshare options are also available between Wilmington and the venue.
Will you be posting set times in advance?

No. Early arrival is encouraged to avoid traffic delays.
Where is the Rideshare drop off/pick up point?

Check back closer to event dates.
Will there be a parent drop-off at the venue?

Yes. Parent drop-off will be located at the Rideshare drop off/pick up point. Check back closer to event dates for location details.
Will there be free water refill stations?

Yes.
Will there be vegetarian and/or vegan food options available at the event?

Yes.
Do you have a lost and found?

Yes. Check back closer to event dates for lost and found details.
How will Covid-19 affect this event?

Please review our Health & Safety info.
Can I bring in my medical prescription?

If you’re bringing prescription medication, please be sure that it is in the original packaging or container, with the name on the label matching the name on your ID. Please do not bring in multiple medications mixed together in the same container. Each medication must be separate. If you have concerns about your medication being admitted to the venue, please reach out to Accessibility / ADA here.
I don't see my Question here.

Please visit our Contact page.
Can I volunteer or are you hiring?

As much as we appreciate your interest, we are not able to have volunteers. To review job opportunities, please click here.

Cash App

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How do I use Cash App benefits at The Woodlands?

Download Cash App at cash.app/download and create an account before arriving onsite. New users can sign up and order a Cash App Card directly through the app.

Cash App Card holders can receive 25% off eligible food and beverage purchases throughout The Woodlands.

Food and beverage purchases at food vendor locations only are eligible for 25% off, up to $20 off per transaction, with a limit of 3 transactions per cardholder per day.*

Cash App Card holders and Cash App account holders can also access the dedicated Cash App Fast Pass Lane for expedited entry at the main entrance. Simply show your Cash App Card or Cash App account.
Food & Beverage Discount Terms*

Limited time offer. Valid at participating food vendor locations only. Not redeemable at bars or for adult beverages. While supplies last. Offer only valid at Zach Bryan at The Woodlands from 12:00 PM EDT on September 18, 2026 to 11:59 PM EDT on September 19th, 2026. Limit 3 transactions per cardholder, per day, $20 max discount per transaction, per day. Offer available to Cash App cardholders including sponsored teen accounts aged 13 and older. Prepaid debit cards issued by Sutton Bank, Member FDIC. Cash App Visa® Debit Flex Cards issued by Sutton Bank, Member FDIC, and The Bancorp Bank, N.A., pursuant to a license from Visa U.S.A. Inc. Visa, Sutton Bank and The Bancorp Bank, N.A. are not sponsors of this promotion and are in no way responsible for the administration of the promotion or the fulfillment of discounts. All inquiries regarding the promotion should be directed to Cash App at 1-800-969-1940.

Tickets & Order

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I placed an order but did not receive my mobile tickets or order confirmation.

Please contact https://support.axs.com/
Hours: Mon - Fri 8am-10pm, Sat & Sun 12pm-10pm CST
Live Chat available!
Can my ticket be scanned from my mobile device?

AXS Mobile ID tickets will be scanned from your phone on the AXS App at the entrance gate per day.
When will I get my Parking Pass?

Please visit our Tickets & Order Info page for details.
Are payment plans available?

For purchases via AXS, choose Klarna at checkout to explore payment schedules and options through Klarna Financing.

For hotel and glamping package purchases via Easol, flexible payment plans are available.
I am no longer able to attend, can I get a refund?

Sorry, no refunds.
How do I transfer a ticket / How do I transfer my friend’s ticket to them?

You may transfer individual tickets through your AXS account – instructions can be found HERE.