Ticket & Order Info

• AXS Mobile ID is your ticket - it’s fast and secure for your experience.
• Show your AXS Mobile ID in the AXS app then get it scanned to enter. Your AXS Mobile ID is the secure and unique code for all of your tickets, and all you need is the AXS app to use it. No paper tickets required.
  • To use your tickets:
    • 1 – Download the AXS Mobile App (iOS or Android).
    • 2 – Open the app and sign in to view your AXS Mobile ID and ticket info.
    • 3 – Show your AXS Mobile ID in the app at the door to scan and enter.
  • Buying tickets for a group? Make sure everyone enters together, or transfer your tickets ahead of time. Ticket transfers will be available 72 hours prior to the event. Once the transfer window opens, you can easily send tickets directly through your AXS account.
• Tickets will appear in your AXS account no later than the end of the day on Monday, December 15th. Purchases made after this date will be delivered to your account within 10 minutes of purchase.

• There is an eight (8) ticket limit per household.
• Prices are inclusive of fees for all admission passes, add-ons, glamping and lodging packages.
• All sales are final.
• No refunds, cancellations, seat changes, or exchanges between event dates. Upgrades may be available by logging into your AXS FanAccount.
• Our ticketing platform is powered by AXS. Create an AXS FanAccount or update your current AXS information here.
• Parking and Camping passes purchased in advance will begin shipping in late August.
• There are minimum browser requirements to place an order online. Make sure you have the most updated version.
• For order questions/help, please contact AXS order support.
• Please visit our Accessibility/ADA page for Accessibility information.

Once you’ve purchased your tickets, you can manage your order via your AXS Account. To access your account, login here.

Here, you can do things like:

1. View order details
2. View special offers and upgrades
3. Transfer tickets to a friend
   • Ticket transfers will be available 72 hours prior to the event. Once the transfer window opens, you can easily send tickets directly through your AXS account — instructions can be found here.

https://support.axs.com/ 
Hours: Mon-Fri 8am-10pm CST, Sat & Sun 12pm-10pm CST
1-855-295-9889
Live Chat available!
Please include your order number with your correspondence.

Box Office hours will be available closer to event dates.

You’ve got options when it comes to breaking up the cost of your order over time!

Flexible Payment Options

Klarna Payment Plans

Choose Klarna at checkout to explore additional payment schedules and options through Klarna Financing.

If you meet the requirements below and your cart is eligible, you can select Klarna at checkout. To sign up, you’ll need:

• A U.S.-issued debit or credit card,
• To be 18 years of age or over,
• A SMS-capable phone number and
• A U.S. residential address.

You can opt to pay with Klarna by following these steps:

• Add item(s) to your cart and head to the checkout. Only the total purchase amounts that qualify will be offered the option to pay using Klarna.
• Select Klarna at the checkout to pay for your purchase.
• View and select your preferred Klarna payment option.
• Once you've finished your selections through Klarna be sure to go back to the AXS tab to complete your purchase.
• You can manage your orders and payments in the Klarna app.

Klarna Support

• Website / Help Center: Klarna’s U.S. customer support page is available here.
• Chat Support: Accessible through Klarna’s website or app (24/7).
• Phone (U.S.): 1-844-552-7621
• Email: customerservice@klarna.com

PayPal Pay Later

Buy now, pay later is an excellent option if you want to make a large purchase more affordable by paying it off over time. Get what you want and break the payments up over weeks or even months.

• Pay In 4 - Split purchases into 4 interest-free, bi-weekly payments without the stress of late fees
• Pay Monthly - Enjoy the ease of 6, 12, or 24-month payment plans, $0 down, and no sign-up or late fees

Learn More at PayPal Pay Later

To sign up you’ll need a PayPal Account set up with:

• A debit, credit card or a bank account
• To be 18 years of age or over
• First and Last name and Address
• An email address and Phone Number

Do I need credit for Buy Now, Pay Later?

• When applying, a soft credit check may be needed, but will not affect your credit score.​ You must be of legal age in your U.S. state of residence to use Pay in 4.

Does Pay in 4 or Pay Monthly charge interest and fees?

• Pay in 4 is always interest-free, with no late fees or signup fees. With Pay Monthly, you may pay simple interest depending on your APR, you won’t pay any late fees or signup fees.

Contact Information

• PayPal Customer Service – 1 (888) 221-1161
• PayPal Help Center - Paypal Help Center