General Info

The Woodlands is a cashless venue. Accepted credit card payments include any US-issued and most internationally-issued magstripe or chip cards bearing a Visa, Mastercard, American Express, Discover, JCB or Union Pay logo. Accepted contactless payments include Apple Pay, Android Pay, Samsung Pay, Google Wallet and contactless cards.

The Woodlands is committed to creating a safe, comfortable, and family-friendly experience for our guests. The following actions may result in ejection from the venue:

• Profanity or other offensive language, whether spoken or appearing on apparel or memorabilia
• Intoxication and or signs of impairment related to excessive alcohol consumption
• Bringing prohibited items into event grounds (venue and/or camping)
• Throwing of items or liquids
• Taunting, abusive, or disruptive language and obscene or offensive gestures, imagery, or symbolism
• Entering the stage or accessing seated/restricted areas at any time without proper passes
• Public nudity/indecency, including urinating in public (anywhere other than the proper restroom)
• Engaging in sexual behavior in public
• Possession/use/sale of illegal drugs
• Fighting or other threatening behavior that may harm, endanger, threaten, or bring discomfort to anyone
• Damage, destruction, vandalism, or theft of any property
• Fraudulently claiming a disability or abuse of Accessibility (ADA) services
• Sitting/Standing/Loitering in designated Fire Lanes and Pedestrian walkways
• Violation of state or local laws

The event shall be presented in accordance with applicable public health conditions as of the date of the event and which may change at any time as determined by federal, state or local government agencies or instrumentalities, artists or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and attendance requirements, such as proof of vaccination and/or negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings. If any ticket holder does not comply with any laws, mandates, health orders or directives, promoter or event terms, conditions or rules, then the promoter or event operator may refuse admission to the event or require the ticket holder to leave the venue and such ticket holder will not be entitled to a refund.

COVID-19 Warning

COVID-19 is an extremely contagious disease that can lead to severe illness and death. There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people are present and there is no guarantee, express or implied, that those attending the event will not be exposed to COVID-19.

Attendee Promise & Health Acknowledgment

All attendees agree to follow event policies (including health and safety policies) and posted instructions while at the event. All attendees should evaluate their risk in determining whether to attend the event. By entering the event, attendees voluntarily assume all risks related to exposure to viruses (including, without limitation, COVID-19) and confirm that they will adhere to federal, state and local mandates and/or any quarantine or isolation recommendations.

Public Safety

Safety and security are of utmost importance. We are unable to comment on specific safety and security measures. The venue works in partnership with law enforcement and other public safety agencies to help ensure the safety of patrons.

Some of the security measures you might notice may include bag checks, walk-through screenings and canine detection.

All event attendees are subject to non-invasive screening prior to entry. Please arrive early and note the prohibited items list. Prohibited items will not be allowed on the event premises.

In the event of an emergency, information may be relayed to you via video screens, audio broadcast system, and/or through mobile notifications.

If you, or a friend, require medical assistance please locate your nearest medical tent or alert a staff member. If you see something, say something. Notify a member of law enforcement, a security team member or event personnel if you witness suspicious behavior or activity.